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TERMS AND CONDITIONS

CrewQueue — Website & Account Use

a dba of FieldFlow Automations LLC

Last updated: July 20, 2026. These Terms and Conditions (“Terms”) govern access to and use of the website and account portal (the “Site”) operated by FieldFlow Automations LLC, a Washington limited liability company, doing business as CrewQueue (“CrewQueue,” “we,” or “us”). These Terms apply to the Site and account access only; use of the CrewQueue software platform by paying customers is separately governed by the Client Services Agreement executed at signup, which controls in the event of any conflict.

1. Acceptance of Terms

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site. We may update these Terms from time to time; continued use of the Site after an update constitutes acceptance of the revised Terms.

2. Eligibility

The Site is intended for business use by independent contractor businesses and their authorized representatives. By using the Site, you represent that you are at least 18 years old and authorized to act on behalf of the business you represent.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or the Client Services Agreement.

4. Acceptable Use

You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Site or related systems; (c) interfere with or disrupt the Site's operation; (d) reverse-engineer, scrape, or copy the Site except as permitted by law; or (e) upload malicious code.

5. Intellectual Property

The Site, including all content, trademarks, logos, and underlying software, is owned by FieldFlow Automations LLC (dba CrewQueue) or its licensors and protected by intellectual property laws. Nothing in these Terms transfers ownership of any CrewQueue intellectual property to you.

6. Third-Party Links and Services

The Site may link to or integrate with third-party services (for example, Stripe, QuickBooks, Google, or Meta). CrewQueue does not control and is not responsible for third-party services, and your use of them is subject to their own terms and policies.

7. Payment Processing

Any payments made through the Site, including subscription fees, one-time setup fees, and usage-based add-ons, are processed by third-party payment processors (including Stripe). CrewQueue does not store your full payment card information. By submitting payment through the Site, you authorize the applicable charge and agree to the payment processor's terms of service.

8. Privacy

Our collection and use of information in connection with the Site is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Site, you consent to the practices described there.

9. Electronic Communications & SMS/Text Messaging

By creating an account or using the Site, you consent to receive communications from CrewQueue electronically, including by email and SMS/text message, for account, billing, and service-related purposes.

Message frequency varies depending on your account activity and communication preferences. Message and data rates may apply, based on your mobile carrier plan. CrewQueue is not responsible for any charges from your wireless carrier related to messages sent or received.

To opt out of SMS/text communications at any time, reply STOP to any text message you receive from us. For help, reply HELP or contact us at the information in Section 18. You may opt out of non-essential marketing communications (SMS and email) at any time; transactional and account-related communications may still be sent as necessary to service your account.

No mobile information collected as part of the SMS program will be shared with third parties or affiliates for marketing or promotional purposes at any time. See our Privacy Policy for full details on how SMS opt-in data is handled.

10. Disclaimer of Warranties

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

To the maximum extent permitted by law, CrewQueue is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. This section does not limit liability under the separately executed Client Services Agreement, which contains its own liability terms.

12. Force Majeure

CrewQueue is not liable for any failure or delay in performance under these Terms resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or telecommunications failures, or third-party service outages (including outages of underlying platform providers).

13. Termination

We may suspend or terminate your access to the Site at any time for violation of these Terms. Sections that by their nature should survive termination (including Intellectual Property, Payment Processing, Disclaimer of Warranties, and Limitation of Liability) will survive.

14. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without CrewQueue's prior written consent. CrewQueue may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

16. Entire Agreement

These Terms, together with the Privacy Policy and, for paying customers, the Client Services Agreement, constitute the entire agreement between you and CrewQueue regarding use of the Site and supersede any prior agreements regarding the same subject matter.

17. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Washington.

18. Contact

Questions about these Terms may be directed to [email protected] .